Installation is only the beginning of the customer journey. Regular maintenance creates ongoing customer touchpoints, helps identify issues before they become problems, and ensures ventilation systems continue operating according to Zehnder standards.
With Zehnder Care Maintenance, you can offer professional maintenance backed by manufacturer expertise. Our structured service approach supports your after-sales business, helps maintain customer satisfaction, and creates a documented service history for every system under your care.
Our Zehnder technicians perform a structured maintenance visit that helps keep systems clean, efficient, and
reliable while supporting your long-term customer relationships.
We inspect the unit for visible external damage and assess its overall condition before beginning the maintenance work.
We clean key internal components including the heat exchanger, sensors, fans, the preheating register if applicable, and the condensation drain.
We verify correct operation and check whether configuration settings need to be restored or adjusted.
Detailed service documentation records the work performed and highlights any recommended follow-up actions or opportunities for additional service.
We inspect the unit for visible external damage and assess its overall condition before beginning the maintenance work.
We clean key internal components including the heat exchanger, sensors, fans, the preheating register if applicable, and the condensation drain.
We verify correct operation and check whether configuration settings need to be restored or adjusted.
Detailed service documentation records the work performed and highlights any recommended follow-up actions or opportunities for additional service.
Select the maintenance model that best fits your installed base and service strategy, including 1-year or 2-year contract options.
Together we determine the required maintenance activities and optional add-ons such as filter replacement, direct invoicing, or additional module maintenance.
Service visits are planned according to the agreed maintenance contract and customer requirements.
A trained Zehnder technician performs the agreed maintenance scope and checks system condition, cleanliness, and functionality.
You receive detailed service documentation and recommendations for any follow-up actions.
Additional services such as troubleshooting, refresher instruction, spare parts, or tube cleaning can be integrated into the maintenance concept.
A structured maintenance programme helps you move from reactive support to proactive customer care.
Our maintenance contracts are available as 1-year or 2-year service models and include the following core scope:
OPTIONAL:
Zehnder Care Maintenance is ideal if:
Not sure which contract model fits your business best? We can help create the right maintenance concept.
General Request
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+49 (0) 123 45 67Offer Request
+49 (0) 123 45 68
